FAQ's

How far is the nearest form of water transport?
About 100 metres away is San Silvestro on the Grand Canal and access to all areas of Venice via Water Bus, Water Taxi or Gondola.

What time can we check in and what time do we have to check out?
Check in is from 1 pm, check out is by 11 am.

Can I pay the bill on arrival?
If you prefer, yes.

Do all the rooms have satellite TV?
Yes, including a host of international channels such as BBC and CNN.

When is breakfast served? What kind of breakfast is offered?
Italian continental Buffet Breakfast is offered from 7.30 to 10.30am, or earlier upon request in the luxurious breakfast room or direct in your guestroom.

Do you accept credit cards?
Yes, most major credit cards, including American Express, Visa and Mastercard.

Are staff on hand 24 hours?
Yes, the reception desk is attended at all times.

Do you speak English?
Yes, as well as other European languages.

Do all rooms come with private bathrooms?
Yes they do.

Does the price include taxes?
Yes, all taxes are included in the price.

What else is included in the price?
Breakfast is included but not lunch and dinner.

Does the price vary according to the number of people?
No, the price is per room – single, double or triple. Children under the age of 2 are admitted for free and crib or cot can be provided free of charge upon request.

Do the bathrooms have hairdryers?
Yes, they do.

Is the property air conditioned?
Yes it is.

Is there an extra charge for this?
No, there is not.